Recently which app is launched by Jaipur Municipal Corporation, Heritage for citizens to report civic issues and government to analyze, track, manage & solve ?

Correct — option (3), Jaipur 311.

Jaipur 311 is the civic-issue app of Jaipur Municipal Corporation, Heritage. Its Google Play listing calls it "a voice raising platform for (Jaipur Municipal Corporation, Heritage) citizens to report civic issues".

The listing goes on to say that governments can "analyze, track, manage, and solve" those issues, which is the wording the stem uses. The app is on both Android and iOS; Apple's store gives its iOS release date as 6 August 2024.

A user photographs the problem, picks a category such as garbage, pothole, dangerous condition or noise complaint, adds a description if needed, and submits it.

The number in the name is the same as 311, the phone line for non-emergency municipal services in many communities in the United States and Canada. The app's listing says it is designed to adopt and integrate Open311 protocols and APIs, an open standard for civic issue tracking.

The idea to remember: 311 is the non-emergency civic-services number, and Jaipur 311 is JMC Heritage's app for reporting civic issues.

Why the others are wrong

• (1)
  Jaipur 300 — Jaipur 300 is not the name of the app. The app published for Jaipur Municipal Corporation, Heritage on the Apple and Google stores is Jaipur 311.

  Its number follows the 311 non-emergency city-services line, and the listing says it adopts the Open311 standard for civic issue tracking.

• (2)
  Jaipur 301 — Jaipur 301 is one digit away from the real name, Jaipur 311.

  The App Store lists Jaipur 311 under the seller Civic Solutions Private Limited, described as a platform for Jaipur Municipal Corporation, Heritage citizens to report civic issues. Tying the name to the 311 line fixes the middle digit.

• (4)
  Jaipur 315 — Jaipur 315 changes the last digit of the real name, Jaipur 311.

  The "311" in the name is the number of the phone-based 311 systems for non-emergency city services. The app's listing says it adopts Open311, which the Open311 site calls an evolution of those phone-based systems.

Municipal bodies in India get their constitutional basis from the 74th Constitutional Amendment Act, 1992, which added Part IXA and the Twelfth Schedule. Article 243Q provides for three kinds of municipality: Nagar Panchayat, Municipal Council and Municipal Corporation.

The Twelfth Schedule lists 18 functions, including roads and bridges, water supply, and public health, sanitation conservancy and solid waste management. Complaints about potholes, water or garbage concern functions on this list.

Open311 describes itself as a collaborative model and open standard for civic issue tracking. Its site calls it an evolution of the phone-based 311 systems that many cities in North America offer.

Key facts

• Jaipur 311 is the civic-issue reporting app of Jaipur Municipal Corporation, Heritage, available on Android and iOS.
• The App Store lists Civic Solutions Private Limited as the app's seller; its listing says it adopts Open311 protocols and APIs.
• 311 is the phone-based non-emergency city-services line offered by many North American cities; Open311 is an open standard for civic issue tracking.
• Jaipur 311's categories include garbage, pothole, health issues, dangerous condition, environment issue and noise complaint.
• The 74th Constitutional Amendment Act, 1992 added Part IXA on municipalities and the Twelfth Schedule of 18 municipal functions.

Common traps

• Options that differ by one digit: 300, 301, 311 and 315. Linking the name to the 311 non-emergency city-services line separates them.
• Mixing up Jaipur's two corporations. The stem names Jaipur Municipal Corporation, Heritage, not Jaipur Municipal Corporation Greater.
• Confusing 311 with 112. 112 is India's single emergency number, while 311-style services handle non-emergency civic problems such as potholes and garbage.

UnlockIAS will link similar questions from RAS Pre 2021 here once that paper is published on this site.

• practice — not a real PYQ

  The Jaipur 311 app says it adopts Open311 protocols. Open311 is

  • (a)an open standard for civic issue tracking
  • (b)a national emergency response number
  • (c)a scheme for municipal elections
  • (d)a payment gateway for property tax
  Answer(1) — Open311 describes itself as a collaborative model and open standard for civic issue tracking, and its site calls it an evolution of the phone-based 311 systems that many North American cities offer.

  Option (2) describes 112, India's emergency number; options (3) and (4) are unrelated to issue tracking.

• practice — not a real PYQ

  The functions that may be entrusted to municipalities are listed in which Schedule of the Constitution of India?

  • (a)Eleventh Schedule
  • (b)Twelfth Schedule
  • (c)Tenth Schedule
  • (d)Seventh Schedule
  Answer(2) — The Twelfth Schedule, added by the 74th Amendment, lists 18 municipal functions. Option (1) lists the 29 subjects for Panchayats; option (3) deals with anti-defection; option (4) holds the Union, State and Concurrent Lists.