You're an administrative officer. You see bias in staff recruitment. What should you do?
- (a)Stay silent to avoid conflict
- (b)Raise objection with evidence
- (c)Inform selected candidate quietly
- (d)Delay the joining process
Answer
Why
Correct — B.
Rule: deal with the problem itself, openly, through the proper channel.
Bias in recruitment wrongs every candidate who was passed over, so doing nothing is not neutral. An officer who sees it has to act.
Raising an objection with evidence acts on the record, and the evidence lets the objection be checked rather than dismissed as opinion. That is option (b).
Why the others are wrong
- (a)Stay silent to avoid conflict — Staying silent leaves a biased selection in place. It spares the officer a conflict but does nothing for the candidates or the fairness of the process.
- (c)Inform selected candidate quietly — Telling the selected candidate quietly changes nothing: the biased decision stands, and the matter is raised off the record with the person who gained from it.
- (d)Delay the joining process — Delaying the joining stalls the result without testing whether bias happened, and it penalises the selected candidate before anything has been proved.
Concept
Situational-judgement items describe a workplace problem and ask for the best action. Test each option three ways: does it address the actual problem, is it done openly, and does it follow proper procedure?
Silence avoids the problem, a quiet word hides it, and a delay stalls it without resolving it. A documented objection passes all three tests.
The stem names no law or service rule, so the item tests judgement rather than knowledge. The answer rests on fairness and proper procedure.
Key facts
- A good response addresses the problem, is done openly, and follows proper procedure.
- Evidence turns a complaint into something that can be checked.
Study next
Common traps
- Choosing silence because it sounds calm and avoids conflict.
- Picking the delay because it feels like action, though it resolves nothing.
A workplace-judgement item is also set at 21 Sep 2025, 16:00, Reasoning Q.14, where the keyed response to a task you do not know how to do is to seek help or guidance.
Reasoning Q.21 in this shift, a doctor's disclosure of patient data, is a related professional-ethics item.
Related PYQs
No directly related past PYQ was found.