According to Gartner, 4-phase maturity model can be arranged in sequence as

Question

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Correct — D, Information → Interaction → Transaction → Transformation. Gartner's four-phase e-governance maturity model describes how a government's online services evolve: (1) Information — a simple web presence that publishes information one-way; (2) Interaction — two-way communication (search, downloadable forms, email); (3) Transaction — citizens complete whole services online (payments, licences, filings); (4) Transformation — integrated, seamless, citizen-centric services organised around needs rather than departments. The progression runs from one-way information to full transformation, which only option D captures.

Why the other options are wrong — (a) Order is scrambled — a model cannot begin at 'Transaction' and end at the most basic stage 'Information'.  (b) Starts correctly at Information but places the most advanced stage (Transformation) second — the sequence is broken.  (c) Puts Transaction first; the model must start at the simplest one-way stage, Information.

Concept: Gartner's e-governance maturity model (proposed around 1999-2000) is a standard framework for how government online services mature. Each phase adds capability: publish information → interact two-way → transact fully online → transform into integrated citizen-centric government.

State PCS 2020 Q57 — Science & Technology PYQ with Answer

State PCS 2020 Q57 — Science & Technology PYQ with Answer