You are heading the rescue operations in an area affected by severe natural calamity. Thousands of people are rendered homeless and deprived of food, drinking water and other basic amenities. Rescue work has been disrupted by heavy rainfall and damage to supply routes. The local people are seething with anger against the delayed limited rescue operations. When your team reaches the affected area, the people there heckle and even assault some of your team members. One of your team members is even severely injured. Faced with this crisis, some team members plead with you to call off the operations fearing threats to their life. In such trying circumstances, what will be your response? Examine the qualities of a public servant which will be required to manage the situation.

Key learnings from their answer

• ›Case studies run a tight repeatable template, identify stakeholders, list ethical issues, weigh the realistic options in a two-column Merits/Demerits table (used in Q8 Election Commissioner, Q11 conflict-of-interest, Q12 harassment committee), commit to one clear chosen course, then give a way-forward list -> a visible decision structure with options explicitly weighed in a table shows the examiner your reasoning process, which scores higher than jumping straight to the 'right' answer.