Select the most appropriate option that can substitute the underlined segment in the given sentence. If there is no need to substitute it, select ‘No substitution’. Spreading awareness about the rights of the consumers and the relief open to them in case they did not get their money’s worth of goods and service has rightly been identified as the first priority.

Correct — A. Two options fall on grammar alone: option (b) puts an -ing form after did, and option (c) puts will inside an in-case clause, which does not take will.

That leaves the printed did not get against were unable to get. Tense does not separate them — both are past — so the choice turns on what each one says.

Did not get is the simple past of an event verb: it reports one occasion on which value was not received, while the clause has to cover any consumer left short.

Were unable to get states a condition rather than an event — the consumers could not obtain value — and a relief provision is written against exactly that inability. That is the reading the key takes: option (a).

Why the others are wrong

• (b)
  did not getting their money’s worth — Did not getting is ungrammatical. The auxiliary did already carries the tense, so it must be followed by the bare infinitive get, never by an -ing form.
• (c)
  will not get their money’s worth — Will not get puts a future auxiliary in an in-case clause. Contingency clauses of this kind take a present or a past form; will is not used after in case.
• (d)
  No substitution — Keeping did not get reports a single past non-event, when the clause has to name the inability that opens the relief. It says the consumers did not receive value, not that they could not obtain it.

A clause after in case names a contingency, not an event.

It therefore takes a present form — in case they do not get — or a past form read as hypothetical. It does not take will.

The main clause here is has rightly been identified, a present perfect describing a policy that still stands, so the subordinate clause has to sit inside that frame rather than report something that happened and finished.

Were unable to get also states an inability, which is what a relief provision is written against.

Key facts

• After in case, English uses a present form or a hypothetical past.
• Will is not used after in case.
• Did not is always followed by the base form of the verb: did not get, never did not getting.
• The main verb is the present perfect has rightly been identified, and that sets the time frame the in-case clause must fit inside.

Common traps

• Picking No substitution because the printed sentence reads acceptably at speed
• Checking only the underlined words and never the tense of the main verb
• Reading the -ing option as a continuous tense when the auxiliary did already rules it out

No directly related past PYQ was found.