SSC CGL 2024 Tier-I · 26 September 2024, Shift 2 · English Comprehension · Question 15 of 100

Text as printed on a candidate's response sheet for this shift; answer per SSC's tentative key as marked on that sheet. Solution last reviewed 10 September 2026.

Where this paper and its answers come from

SSC does not publish CGL question papers or a public answer key. The questions and options here are reproduced as printed on a candidate's own response sheet for this shift — the Commission's text, unchanged. Each answer is SSC's tentative key as marked on that sheet; SSC allowed challenges to it and never publishes a final key. The solutions are written by UnlockIAS.

Select the option that expresses the following sentence in active voice. The issue has been successfully resolved by the customer care team.

(a)The customer care team has successfully resolved the issue.
(b)The issue has successfully resolved the customer care team.
(c)The customer care team successfully resolves the issue.
(d)The customer care team successfully resolved the issue.

Answer

Why

Correct — A. The given sentence is passive in the present perfect: has been + resolved.

The conversion has three moves:
by the customer care team → the customer care team becomes the subject
has been resolved → has resolved, the same tense in the active
the issue drops into the object slot

That produces option (a): The customer care team has successfully resolved the issue.

Why the others are wrong

(b)
The issue has successfully resolved the customer care team. — This makes the issue the doer and the team the thing resolved. In an active conversion the agent from the by-phrase becomes the subject; the roles are not free to swap.
(c)
The customer care team successfully resolves the issue. — Resolves is simple present. The original is present perfect, and changing voice never changes the tense of a sentence.
(d)
The customer care team successfully resolved the issue. — Resolved is simple past, so the has of the original is thrown away. Present perfect passive converts to present perfect active, not to the simple past.

Concept

Voice conversion is three moves and one prohibition.

The moves: the agent in the by-phrase becomes the subject, the original subject becomes the object, and the auxiliary chain is rewritten for the active.

The prohibition is what SSC actually tests — the tense does not change. Present perfect passive is has/have been + past participle, and its active partner is has/have + past participle.

When the by-phrase names the agent, the answer is nearly written for you; the work is keeping the tense intact.

Two of the wrong options are perfectly grammatical English sentences. They fail only on tense, which is why reading for sense alone will not settle this item.

Key facts

Present perfect passive is has/have been + past participle.
Its active partner is has/have + past participle.
In an active conversion the agent named in the by-phrase becomes the subject of the sentence.
Voice conversion preserves the tense of the original.

Study next

Passive-to-active conversion for each perfect and continuous tenseVoice conversion of questions and of imperative sentencesSentences with two objects, and which object is promoted

Common traps

Producing a grammatical sentence in the wrong tense
Leaving the original subject at the front instead of promoting the agent from the by-phrase

The stem is a single passive sentence with four active rewrites; two of the wrong three here differ from the key only in tense.

Also set at 23 Sep 2024, 12:30, English Q.20 (trigonometry has been taught by him → he has been teaching) and 24 Sep 2024, 16:00, English Q.9 (the novels are being read by Mayank → Mayank is reading).

Related PYQs

No directly related past PYQ was found.