'Suman Sakhi Chatbot' is an example of digital initiative in which sector?

Question

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Correct — B, Health. 'SUMAN SAKHI' is an AI-powered WhatsApp chatbot launched by the Government of Madhya Pradesh in September 2025, developed by the state's National Health Mission (NHM) with the Madhya Pradesh State Electronics Development Corporation (MPSeDC). In its first phase it answers maternal-health and pregnancy queries in Hindi, round the clock — antenatal care, warning signs of a high-risk pregnancy, and the government health and welfare schemes a pregnant woman is entitled to. Later phases are to widen it to other health and social-welfare programmes for women. It is therefore squarely a health-sector digital initiative.

Why the other options are wrong — (a) The word 'chatbot' pulls students towards ed-tech, but SUMAN SAKHI's content is antenatal and maternal care delivered by the health department, not learning material. India's flagship digital education platform is DIKSHA, under the Ministry of Education.  (c) Transport-sector digital initiatives are things like FASTag electronic toll collection, mParivahan and the VAHAN/SARATHI databases — none of which SUMAN SAKHI relates to.  (d) A public-facing WhatsApp advisory service for pregnant women has no defence dimension; it is run by a state health mission, not by any defence organisation.

Concept: State governments increasingly deliver health information through the messaging apps citizens already use, instead of asking them to install a new app. SUMAN SAKHI is that model: an AI chatbot on WhatsApp, in Hindi, available 24x7, aimed at pregnant women in Madhya Pradesh who may have no easy access to a doctor between antenatal visits. The state positions it within its women's-health push, and the National Health Mission is the delivery vehicle. The pattern to remember is 'last-mile health information + vernacular language + an existing platform'.

State PCS 2026 Q47 — Current Affairs & Sports PYQ with Answer

State PCS 2026 Q47 — Current Affairs & Sports PYQ with Answer