The correct sequence of four phases of Gartner's Evolution Model of E-Governance is :

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Correct — A, Information → Interaction → Transaction → Transformation. Gartner's four-phase e-government maturity model (Baum and Di Maio, 2000) is a ladder of rising maturity: (1) Information/Presence — the government simply puts information online in a static, one-way website; (2) Interaction — two-way contact begins, with searchable content, e-mail and downloadable forms; (3) Transaction — the citizen completes the whole service online, including payment (licences, taxes, applications); (4) Transformation — departments re-engineer and integrate their back-office processes so services are delivered seamlessly around the citizen rather than around departmental silos. Information is necessarily the entry point and transformation the end state.

Why the other options are wrong — (b) Puts interaction before information. You cannot interact with a government website that has not first published its information — Phase 1 is the static-information/presence stage.  (c) Reverses the ladder completely — it starts at online transactions and ends at publishing information, which is the exact opposite of a maturity model.  (d) Ends with information. Transformation is the most mature phase; nothing follows it, and information cannot come after the stages that are built on top of it.

Concept: Maturity models describe how a government's online presence evolves in stages, each stage costing more and delivering more value. Gartner's model (2000) uses four phases — Information/Presence, Interaction, Transaction, Transformation. The first three are progressively richer service delivery on top of existing structures; only the fourth changes government itself, integrating departments and redesigning processes so the citizen deals with one seamless government rather than many offices.

State PCS 2025 Q43 — Science & Technology PYQ with Answer

State PCS 2025 Q43 — Science & Technology PYQ with Answer