What are the four pillars of e-Governance?

Question

UnlockIAS · Accepted Answer

Correct — A, People, Process, Technology, Resources. These four are the widely taught foundational pillars of e-Governance: People (citizens, officials, and users who adopt and operate the system), Process (government workflows re-engineered for digital delivery), Technology (the ICT/network infrastructure that powers services), and Resources (the finances, data, and human/physical inputs that sustain the system).

Why the other options are wrong — (b) Swaps 'Resources' for 'Government' — Government is the implementing authority behind e-Governance, not one of the four operational pillars themselves.  (c) Swaps 'Process' for 'Information' — information/data flows through all four pillars, but 'Process' (the re-engineered workflow) is the standard third pillar, not 'Information' standing alone.  (d) Combines both substitutions above — neither 'Information' nor 'Government' replaces 'Process' or 'Resources' in the standard four-pillar model.

Concept: e-Governance is the use of ICT to deliver government services, exchange information, and integrate standalone government systems with citizens and businesses. It is commonly broken into four foundational pillars — People, Process, Technology, and Resources — because a digital service fails if any one is missing: technology without a re-engineered process just digitises a broken workflow, and neither works without capable people or adequate resources.

State PCS 2024 Q46 — Science & Technology PYQ with Answer

State PCS 2024 Q46 — Science & Technology PYQ with Answer