According to Gartner, 4-phase maturity model can be arranged in sequence as
- (a)Transaction, Interaction, Transformation and Information
- (b)Information, Transformation, Interaction and Transaction
- (c)Transaction, Information, Interaction and Transformation
- (d)Information, Interaction, Transaction and Transformation
Correct — D, Information → Interaction → Transaction → Transformation. Gartner's four-phase e-governance maturity model describes how a government's online services evolve: (1) Information — a simple web presence that publishes information one-way; (2) Interaction — two-way communication (search, downloadable forms, email); (3) Transaction — citizens complete whole services online (payments, licences, filings); (4) Transformation — integrated, seamless, citizen-centric services organised around needs rather than departments. The progression runs from one-way information to full transformation, which only option D captures.
- (a)Transaction, Interaction, Transformation and Information — Order is scrambled — a model cannot begin at 'Transaction' and end at the most basic stage 'Information'.
- (b)Information, Transformation, Interaction and Transaction — Starts correctly at Information but places the most advanced stage (Transformation) second — the sequence is broken.
- (c)Transaction, Information, Interaction and Transformation — Puts Transaction first; the model must start at the simplest one-way stage, Information.
Gartner's e-governance maturity model (proposed around 1999-2000) is a standard framework for how government online services mature. Each phase adds capability: publish information → interact two-way → transact fully online → transform into integrated citizen-centric government.
Every wrong option merely scrambles the order, so anchor the two endpoints: the model MUST start at Information (the simplest one-way web presence) and END at Transformation (the most advanced, fully integrated stage). Only option D does both.
- Gartner's four phases, in order: Information → Interaction → Transaction → Transformation.
- Phase 1 Information = one-way web presence that only publishes information.
- Phase 3 Transaction = citizens complete services online (pay, apply, file).
- Phase 4 Transformation = integrated, seamless, citizen-centric whole-of-government services.
- 1. Information (one-way web presence)
- 2. Interaction (two-way: search, forms, email)
- 3. Transaction (services completed fully online)
- 4. Transformation (integrated, citizen-centric)
Answer D follows this exact order: Information → Interaction → Transaction → Transformation.
- Scrambling the four-phase order (especially swapping Transaction and Transformation)
- Confusing Gartner's 4-phase model with the UN's five-stage e-government model
Asked as 'correct sequence of Gartner's four phases' or 'which phase is X'. Memorise the order Information → Interaction → Transaction → Transformation.
The correct sequence of four phases of Gartner's Evolution Model of E-Governance is :
- (a) Information → Interaction → Transaction → Transformation
- (b) Interaction → Transaction → Information → Transformation
- (c) Transaction → Transformation → Interaction → Information
- (d) Interaction → Transaction → Transformation → Information
Answer(a) Information → Interaction → Transaction → Transformation
MPPSC asked the exact same concept again in 2025 — the correct order of Gartner's four e-governance phases (Information → Interaction → Transaction → Transformation).
- practice — not a real PYQ
In Gartner's e-governance model, the phase in which citizens can complete services such as payments and applications fully online is:
- (a)Transaction
- (b)Information
- (c)Interaction
- (d)Transformation
Answer(a) Transaction — services are completed end-to-end online.
- practice — not a real PYQ
The most advanced phase of Gartner's e-governance maturity model, marked by integrated citizen-centric services, is:
- (a)Transformation
- (b)Transaction
- (c)Interaction
- (d)Information
Answer(a) Transformation — seamless, whole-of-government services.