Question
[Passage: Same as Q32]
Which of the following conclusions, made on the basis of the given passage, is/are correct?
1. The advent of new customer-service technology had invariably sparked fears about job losses.
2. Often it is found that instead of job losses, alternative channels for employee engagement are discovered while certain tasks are replaced by technology.
3. The advent of technology inevitably leads to stressful outcomes.
Select the answer using the code given below.
- (a)1 and 3
- (b)2 only
- (c)3 only
- (d)1 and 2