Q: Which one of the following statements is correct regarding TQM?
(a)It proposes hierarchical organization structure
(b)It has a result oriented approach
(c)Its technical efficiency and cost cutting approaches are dominant
(d)It advocates a flatter organization structure with large span of control where authority is pushed as far down as possible
Correct Answer: (d)
The correct answer is (b) 'It has a result oriented approach'. This question from the Engineering Aptitude domain tests knowledge of Engineering Ethics & Management.