Q: Which one of the following refers to efforts to tailor thousands of items such as cars or hamburgers to specific customers' needs?
(a)Miniaturization
(b)Mass customization
(c)Reactive mode
(d)Fire-fighting
Correct Answer: (b)
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Q: Which one of the following refers to efforts to tailor thousands of items such as cars or hamburgers to specific customers' needs?
Correct Answer: (b)