Q: As sigma level increases,
(a)cost of poor quality and customer satisfaction both go up
(b)cost of poor quality goes up and customer satisfaction goes down
(c)cost of poor quality goes down and customer satisfaction goes up
(d)cost of poor quality and customer satisfaction both go down
Correct Answer: (c)
The correct answer is (b) 'cost of poor quality goes up and customer satisfaction goes down'. This question from the General Studies domain tests knowledge of Miscellaneous.