ESE 2020Q45
Q: Which one of the following is the measure of service quality that correlates with the human factors and behavioural characteristics of service quality?
(a)Number of complementary responses based on human traits in delivery of service
(b)Proportion of income tax returns prepared by an agency that have errors
(c)Shabby appearance of a receptionist in a bank or hotel
(d)Inadequate temperature control in a convention meeting room
Correct Answer: (d)
Detailed explanation coming soon.